We’ve all had that client. Or that candidate.

The family whose expectations changed overnight. The nanny who ghosted the morning of the first day. The placement that seemed perfect until it spectacularly unraveled. The text message that made you think, “There’s no way this is actually happening.”

If you’ve ever wished you could gather a room full of agency owners and ask, “What would you do?”, this is that session.

Join Kristen Szapka (A Nanny Match), Rebecca Pearcy (Windsor House Nannies), Sianan Tierney (Placement Solutions), and Heidi Imbus (Nannies by the Bay) for an interactive, no-holds-barred panel where real agency owners unpack the most challenging client and candidate situations they’ve encountered and the lessons they’ve learned along the way.

This won’t be a lecture. It’s a conversation.

Attendees are encouraged to bring their own stories, questions, and “I can’t believe this happened” moments for live discussion and problem-solving. Together, we’ll workshop difficult scenarios, compare approaches, and explore how experienced agency owners would handle everything from ghosting and boundary violations to unrealistic expectations, contract disputes, confidentiality concerns, and placements that unexpectedly go off the rails.

You’ll leave with practical communication strategies, stronger policies, fresh perspectives, and the confidence to navigate difficult situations with professionalism, empathy, and authority.

Heidi Imbus established Nannies by the Bay as a high level resource to place trustworthy nannies in San Francisco and Bay Area homes. Heidi understands the close relationship a nanny has with a family, having once been a nanny and personal assistant for over twenty years. With her background, she brings a wealth of knowledge to placing trustworthy people to care for your children and create a harmonious home. Born and raised in Ohio, Heidi has lived in the Bay Area for 26 years after spending time living in Los Angeles, London, Chicago, and Sun Valley, Idaho. She earned a B.S. Degree in Organizational Behavior and Leadership from the University of San Francisco. During her spare time, she enjoys the arts, cooking, travel and supports animal advocacy causes.