We’ve all had that client. Or that candidate.

The family whose expectations changed overnight. The nanny who ghosted the morning of the first day. The placement that seemed perfect until it spectacularly unraveled. The text message that made you think, “There’s no way this is actually happening.”

If you’ve ever wished you could gather a room full of agency owners and ask, “What would you do?”, this is that session.

Join Kristen Szapka (A Nanny Match), Rebecca Pearcy (Windsor House Nannies), Sianan Tierney (Placement Solutions), and Heidi Imbus (Nannies by the Bay) for an interactive, no-holds-barred panel where real agency owners unpack the most challenging client and candidate situations they’ve encountered and the lessons they’ve learned along the way.

This won’t be a lecture. It’s a conversation.

Attendees are encouraged to bring their own stories, questions, and “I can’t believe this happened” moments for live discussion and problem-solving. Together, we’ll workshop difficult scenarios, compare approaches, and explore how experienced agency owners would handle everything from ghosting and boundary violations to unrealistic expectations, contract disputes, confidentiality concerns, and placements that unexpectedly go off the rails.

You’ll leave with practical communication strategies, stronger policies, fresh perspectives, and the confidence to navigate difficult situations with professionalism, empathy, and authority.

Kristen Szapka is the Founder & Placement Director of A Nanny Match, a boutique nanny and household staffing agency based in New York City serving families nationwide. With over two decades of experience spanning private childcare, early childhood education, recruiting, and household staffing, Kristen is known for her thoughtful, relationship-driven approach to matchmaking and long-term placements.

Kristen’s background spans private childcare, early childhood education, and recruiting, giving her a well-rounded perspective on both the family and candidate experience and informing her highly personalized approach to placements.

Founded by Kristen over a decade ago, A Nanny Match has become known for its personalized service, strong industry reputation, and successful placements with high-profile and high-net-worth families throughout the U.S.

Kristen is passionate about elevating standards within the nanny industry, fostering respectful and sustainable working relationships, and helping families and caregivers find genuine long-term compatibility. She is also an active voice in conversations surrounding modern household staffing, professional nanny compensation, and the evolving needs of today’s families.