Not every business decision is black and white.

Would you hire a candidate from another agency? Should you tell a colleague about something concerning you’ve learned? When does healthy competition cross the line? Is something legally permissible, but still professionally inappropriate?

The household staffing industry is built on relationships, reputation, and trust, yet some of the most important decisions agency owners make aren’t covered by contracts, employment law, or an operations manual. They require judgment.

Join Dulany Dent (The Nanny Network), Jami Dennis (ABC Nannies), Susan Cornish (Jovie), and Erika Slade (E-Nanny) for one of the conference’s most interactive and thought-provoking conversations. Together, these experienced agency owners will tackle real ethical dilemmas that agencies face every day, exploring the gray areas where business strategy, professional courtesy, and personal values often collide.

This isn’t a panel about telling you what’s right or wrong. It’s an opportunity to examine challenging scenarios from multiple perspectives, hear how respected industry leaders would respond, and engage in meaningful dialogue with fellow agency owners who have faced similar situations.

Bring your toughest questions and your most challenging experiences. Whether you’ve navigated candidate poaching, confidential information, referral agreements, mentorship boundaries, fee disputes, client transitions, or competitive business practices, this session is designed to foster honest conversation rather than easy answers.

You’ll leave with practical frameworks for evaluating difficult situations, greater confidence in your decision-making, and a deeper appreciation for the role ethics plays in protecting not only your agency, but the integrity of our profession.

Susan Cornish is a veteran of the corporate world with 20 years of sales and field management experience. She has worked in both the education sector with Lifetouch National School Studios and Herff Jones Corporation. She’s also held management positions in the staffing industry with Olsten Staffing and kforce.com. Susan chose Jovie as a way to “Leave it better.” Matching families with the proper role model leading to a stronger family fulfills her desire. Susan owns and operates franchises in Charlotte, North Carolina; Cincinnati, Cleveland and Columbus, Ohio; and Arlington, Virginia. Susan has been actively involved with the Make–A–Wish Foundation since 1999. With Make–A–Wish she has chaired fundraising events and spoken on behalf of the organization, but her true love is meeting wish kids and their families and helping make that wish come true. Susan has participated in over 50 wishes and feels honored to be part of such a magical organization. She is also a board member of The Breathing Association and The Columbus Dance Academy. Susan is a native of Ohio, having lived in Cincinnati, Cleveland, and Columbus, and now enjoys traveling to the various Jovie offices.