What a whirlwind the last few months have been! With a successful in-person conference and virtual conference behind us, I’ve finally had a few moments to regroup and reflect on the last year before the hustle and bustle of the holidays is upon us. As I do so, I feel a mix of emotions, but...
Having clear policies and procedures around the things you do in your agency is something most of you already have in place. It is second nature to most business people if they have been around for any length of time, and often something recommended by business coaches before you even launch a business. As you...
“The only way to beat the competition is to stop trying to beat the competition.” Chan Kim There I was, minding my own business. I had just walked outside to grab the mail and there it was, sitting right inside my very own mailbox! A shiny, very colorful mailer announcing a great new babysitting...
Hallelujah and Help! I hesitate to write this observation for fear of jinxing it—call me superstitious—but I do think we have rounded a corner. Yes, hallelujah! For those of us who have temporary services, business is once again booming. While private agency clients have been asking for in-home help all along, event, hotel, and corporate...
In our industry, the best agencies go the extra mile and aim to exceed their clients (and their candidates) expectations from the first call to the last. We want all of our clients to be happy. We want them to love their new employee, rave about our service, and ideally, refer us to their friends...
What’s new? I’ve eaten outside at restaurants for the first time in 14 months. Oh, wait, not what you wanted to know. You wanted APNA news. Here’s what is happening: Conference 2021, Up Next, is happening and is sold out! Pent-up demand to be together has resulted in the quickest registrations ever. Sponsorships-snapped up. No...
