“The only way to beat the competition is to stop trying to beat the competition.” Chan Kim   There I was, minding my own business.  I had just walked outside to grab the mail and there it was, sitting right inside my very own mailbox!  A shiny, very colorful mailer announcing a great new babysitting...Read More

Hallelujah and Help! I hesitate to write this observation for fear of jinxing it—call me superstitious—but I do think we have rounded a corner. Yes, hallelujah! For those of us who have temporary services, business is once again booming. While private agency clients have been asking for in-home help all along, event, hotel, and corporate...Read More

In our industry, the best agencies go the extra mile and aim to exceed their clients (and their candidates) expectations from the first call to the last. We want all of our clients to be happy. We want them to love their new employee, rave about our service, and ideally, refer us to their friends...Read More

What’s new? I’ve eaten outside at restaurants for the first time in 14 months. Oh, wait, not what you wanted to know. You wanted APNA news. Here’s what is happening: Conference 2021, Up Next, is happening and is sold out! Pent-up demand to be together has resulted in the quickest registrations ever. Sponsorships-snapped up. No...Read More

Adding Senior Care Services to your Business | Thursday, May 27, 12:00 PM PST | 3:00 PM EST Register Now Looking for ways to diversity your income? Starting a Senior Care division is a great way to diversity your services while not moving too far out of your current lane of operations. 10,000 people a day...Read More

If you find yourself in a meeting with me, there’s a pretty good chance you’ll hear me talk about core values before we wrap everything up. That’s because I constantly refer back to the core values of my business, which happen to mirror my personal values, when dealing with conflict and making important business decisions...Read More

There’s nothing like spring to lift our spirits. I have never been so grateful to see jonquils and daffodils and all other harbingers of the season appear. I know we are so ready to move on from this past year. As some physicians have noted, we are now operating between hope and caution. Very hopeful...Read More

Most people who know me are aware that I love numbers.   As we move into April, it is a good time of year to revisit forecasts made for the calendar year.  You have a solid quarter completed making it a perfect time to ask yourself questions such as, were my assumptions for the new year...Read More

“You have to leave now, Barbara.” My team hustled me out of the office. That was Thursday, March 12, 2020. Friday, March 13, 2020, the rest of my staff left our office building, and none of us returned. March 2020 was all about evacuation. I know my personal office experience is shared throughout our industry....Read More

Whenever I use the term “standard operating procedures,” I usually get one of two responses – either “what the heck or those” or “groan, I really need to do those… someday.” Let’s address both.  Standard operating procedures are step by step instructions compiled by an organization that help the team members carry out routine tasks....Read More