It’s truly an honor for our team to be part of the APNA community, we have had the unique pleasure and privilege to provide our software platform to more than 100 of you and your agencies, and we have learned so much from each and every one of you as our incredible friends, mentors and...Read More

Now more than ever before, having a great nanny database is a HUGE advantage for your business. Building a loyal following can be tough and takes time, which is one thing you never have enough of. But there are a few ways you can consistently demonstrate to the local nanny community that you support them...Read More

What a whirlwind the last few months have been! With a successful in-person conference and virtual conference behind us, I’ve finally had a few moments to regroup and reflect on the last year before the hustle and bustle of the holidays is upon us. As I do so, I feel a mix of emotions, but...Read More

Having clear policies and procedures around the things you do in your agency is something most of you already have in place. It is second nature to most business people if they have been around for any length of time, and often something recommended by business coaches before you even launch a business. As you...Read More

“The only way to beat the competition is to stop trying to beat the competition.” Chan Kim   There I was, minding my own business.  I had just walked outside to grab the mail and there it was, sitting right inside my very own mailbox!  A shiny, very colorful mailer announcing a great new babysitting...Read More

In our industry, the best agencies go the extra mile and aim to exceed their clients (and their candidates) expectations from the first call to the last. We want all of our clients to be happy. We want them to love their new employee, rave about our service, and ideally, refer us to their friends...Read More

If you find yourself in a meeting with me, there’s a pretty good chance you’ll hear me talk about core values before we wrap everything up. That’s because I constantly refer back to the core values of my business, which happen to mirror my personal values, when dealing with conflict and making important business decisions...Read More

There’s nothing like spring to lift our spirits. I have never been so grateful to see jonquils and daffodils and all other harbingers of the season appear. I know we are so ready to move on from this past year. As some physicians have noted, we are now operating between hope and caution. Very hopeful...Read More

Whenever I use the term “standard operating procedures,” I usually get one of two responses – either “what the heck or those” or “groan, I really need to do those… someday.” Let’s address both.  Standard operating procedures are step by step instructions compiled by an organization that help the team members carry out routine tasks....Read More

Why your Website is Costing you Clients – Thursday, March 25, 12pm PST | 3pm EST Participants can expect to walk away with a better understanding to making a great first impression for their audience on their “first date” with your website: Your paid marketing efforts are the invitations to your “website party.” Are you...Read More