Tackling Tough Terrain: Tools for Overcoming Obstacles 

Join experienced agency owners Erika Slade, Barbara Kline and Joy Colino in this dynamic session as they share their expertise on navigating the many challenging situations within the agency landscape. In “Tackling Tough Terrain: Tools for Overcoming Obstacles,” attendees will leave equipped with practical and valuable insights, tools, techniques, and strategies for handling everything from client-nanny disconnects, identifying new streams of revenue, comparing software platforms, dealing with the challenges of recruitment and marketing, and much more. 

This session will be an open forum, offering attendees the opportunity to learn from the panel’s expertise while also gaining knowledge and strategies through interactive crowdsourcing. Enhance your skills, build resilience, and elevate your agency by mastering the art of overcoming challenges with integrity. Don’t miss this engaging session. 

A natural connector with over 30 years of experience as a professional nanny and agency owner, Joy knows what thriving family teams look like. Her mission is to honor and balance the needs of the families and candidates she works with, and to elevate the domestic staffing industry. Joy built her agency, Nannies Plus from the ground up, holding true to the belief that practices grounded in integrity and transparency, while not always a path of ease, is the only way to operate.  Joy serves as a Director on the 2023-2025 Board of the International Nanny Association and is the recipient of the Association of Premier Nanny Agencies’ 2022 Rising Star Award. Additionally, Joy contributes to the domestic staffing industry and community leading a weekly mastermind group, hosting quarterly in-person events for agency owners and staff, as a contributor to Nanny Magazine, and is a member of the Invisible Consulting team. She is also the founder of a 950+ member Meetup group, Unwind: Bay Area Women Entrepreneurs. Joy’s favorite pastimes are sharing meals, stories and songs with friends. Raised in San Francisco, and having been a nanny in the City and in various surrounding cities, she is rooted in, and in service of, the amazing Bay Area.