Nanny agencies play a critical role in helping families make safe and informed childcare decisions. Because families trust agencies to thoroughly vet candidates, background screening is one of the most important components of the placement process. At TruDiligence, we work with agencies across the country to help design screening programs that are thorough, compliant, and...Read More

As a nanny agency owner, you are a consultant, a matchmaker, and a trusted advisor to both families and caregivers. One of the most important, and sometimes trickiest, conversations you’ll lead is the transition from “cash under the table” to professional, legal employment. While some clients or candidates may initially hesitate about being paid “on...Read More

The household staffing industry does not operate in isolation. Every placement, every client relationship, and every caregiver experience is influenced by a much larger network of industries that touch the lives of families and domestic professionals. From early childhood education to elder care, from HR and payroll services to legal compliance, from mental health support...Read More

When it comes to hiring a nanny or household staff member, choosing the right agency partner can make a big difference in your experience and results. As you start your search, you’ll notice that some agencies identify themselves as “local” while others operate “nationwide.” But what do those terms really mean and how should they...Read More

When hiring a nanny, it’s easy for families to focus solely on the hourly wage. However, to attract and retain a professional who will be a true asset to their household, your families should consider offering a comprehensive benefits package. A competitive package demonstrates that they value the nanny’s health, well-being, and professional dedication. Here...Read More

Client retention doesn’t happen by chance, it’s the result of consistent, thoughtful service that meets and exceeds expectations. In the household staffing world, long-term relationships are built on trust, communication, and an unwavering commitment to supporting families through every stage of their journey. Here’s how your agency can stand out and keep clients returning year...Read More

When organizations conduct background checks as part of their hiring process, their ultimate goal is simple: to ensure they are making informed, safe, and compliant hiring decisions. But behind every successful background check lies one often-overlooked factor: the accuracy of the subject’s identity. If the subject’s identity is not correctly established at the start, the...Read More

No matter how organized your agency may be, emergencies can and will happen. Whether it’s a last-minute caregiver cancellation, a severe weather event, a health crisis, or a cybersecurity issue, how you respond in those first few hours can make all the difference for your clients, caregivers, and your reputation. The good news? With proactive...Read More

A strong agency does more than fill open roles, it plays a meaningful role in shaping the industry and creating professional opportunities for people from all backgrounds. Building a diverse and inclusive candidate pool isn’t just a matter of optics or compliance, it’s essential to the health, success, and longevity of your agency and the...Read More

Lindsay Rose here! Agency President, Co-Founder of Scout Reference, and someone who has loved this industry for a long time. A few conferences ago, I was sitting behind two experienced, well-respected agency owners, women I deeply admire. They were chatting about industry tools and landed on Scout. And then I heard one of them say,...Read More