Client retention doesn’t happen by chance, it’s the result of consistent, thoughtful service that meets and exceeds expectations. In the household staffing world, long-term relationships are built on trust, communication, and an unwavering commitment to supporting families through every stage of their journey. Here’s how your agency can stand out and keep clients returning year...
When organizations conduct background checks as part of their hiring process, their ultimate goal is simple: to ensure they are making informed, safe, and compliant hiring decisions. But behind every successful background check lies one often-overlooked factor: the accuracy of the subject’s identity. If the subject’s identity is not correctly established at the start, the...
Nanny agencies excel at what they do best, matching families with qualified, caring nannies. That’s the foundation of your business and the service families rely on you for. But for household employment today, simply making a placement is no longer enough to stand out or build lasting client relationships. Families and employees need more than...
No matter how organized your agency may be, emergencies can and will happen. Whether it’s a last-minute caregiver cancellation, a severe weather event, a health crisis, or a cybersecurity issue, how you respond in those first few hours can make all the difference for your clients, caregivers, and your reputation. The good news? With proactive...
A strong agency does more than fill open roles, it plays a meaningful role in shaping the industry and creating professional opportunities for people from all backgrounds. Building a diverse and inclusive candidate pool isn’t just a matter of optics or compliance, it’s essential to the health, success, and longevity of your agency and the...
Lindsay Rose here! Agency President, Co-Founder of Scout Reference, and someone who has loved this industry for a long time. A few conferences ago, I was sitting behind two experienced, well-respected agency owners, women I deeply admire. They were chatting about industry tools and landed on Scout. And then I heard one of them say,...
