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Last month I declared “Joy” as my personal word this year. I’m seeing joy in many places, including during a recent trip to the Rancho Bernardo, in sunny San Diego, where the APNA Board met for its mid-year meeting. After spending focused time digging deep into big thoughts and big ideas for our association and...
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During the latest podcast from The Small Business Radio Show, the host, Barry Moltz, interviewed Boston-based consultant Roberta Matuson, a workplace strategist. She talks about businesses needing to become concierge recruiters to attract the best talent, “you have to be the one to shepherd this talent into your organization”.  In this 20-minute interview, Ms. Matuson explores...
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This is a question that nanny agencies ask me a lot. [Disclaimer: I’m not a lawyer and Imperative/PFC isn’t a law firm. This is just my practical advice based on 25 years’ experience in the background screening business. If your lawyer disagrees with me, you can always go find another lawyer. ] The TL;DR Version  I...
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It’s truly an honor for our team to be part of the APNA community, we have had the unique pleasure and privilege to provide our software platform to more than 100 of you and your agencies, and we have learned so much from each and every one of you as our incredible friends, mentors and...
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We know your top priority as an agency is to place high quality candidates with families in need of care. Your team goes through a thorough screening process and diligently evaluates the best fit based on candidate experience, skills, role requirements, ages of children, parent preferences, etc. Undoubtedly, each family is looking for a caregiver...
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Now more than ever before, having a great nanny database is a HUGE advantage for your business. Building a loyal following can be tough and takes time, which is one thing you never have enough of. But there are a few ways you can consistently demonstrate to the local nanny community that you support them...
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Happy New Year! By now, you’re thinking about closing out your books for 2021 and starting clean and fresh for 2022. It’s that time of year we make goals that are abandoned by February. You might be thinking about what you can do differently to bring in more revenue or whether or not you can...
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“It is only possible to live happily ever after on a day-to-day basis.” Margaret Bonanno Starting Scout while also running a full-service agency created some pretty stressful days for our Team! I am sure you can relate as life and business move fast! With the Christmas holidays just around the corner, the pace is about to pick up...
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What a whirlwind the last few months have been! With a successful in-person conference and virtual conference behind us, I’ve finally had a few moments to regroup and reflect on the last year before the hustle and bustle of the holidays is upon us. As I do so, I feel a mix of emotions, but...
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Having clear policies and procedures around the things you do in your agency is something most of you already have in place. It is second nature to most business people if they have been around for any length of time, and often something recommended by business coaches before you even launch a business. As you...
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