Client retention doesn’t happen by chance, it’s the result of consistent, thoughtful service that meets and exceeds expectations. In the household staffing world, long-term relationships are built on trust, communication, and an unwavering commitment to supporting families through every stage of their journey. Here’s how your agency can stand out and keep clients returning year...Read More

When organizations conduct background checks as part of their hiring process, their ultimate goal is simple: to ensure they are making informed, safe, and compliant hiring decisions. But behind every successful background check lies one often-overlooked factor: the accuracy of the subject’s identity. If the subject’s identity is not correctly established at the start, the...Read More

Nanny agencies excel at what they do best, matching families with qualified, caring nannies. That’s the foundation of your business and the service families rely on you for. But for household employment today, simply making a placement is no longer enough to stand out or build lasting client relationships. Families and employees need more than...Read More

No matter how organized your agency may be, emergencies can and will happen. Whether it’s a last-minute caregiver cancellation, a severe weather event, a health crisis, or a cybersecurity issue, how you respond in those first few hours can make all the difference for your clients, caregivers, and your reputation. The good news? With proactive...Read More

A strong agency does more than fill open roles, it plays a meaningful role in shaping the industry and creating professional opportunities for people from all backgrounds. Building a diverse and inclusive candidate pool isn’t just a matter of optics or compliance, it’s essential to the health, success, and longevity of your agency and the...Read More

Lindsay Rose here! Agency President, Co-Founder of Scout Reference, and someone who has loved this industry for a long time. A few conferences ago, I was sitting behind two experienced, well-respected agency owners, women I deeply admire. They were chatting about industry tools and landed on Scout. And then I heard one of them say,...Read More

Hiring in the household staffing industry means more than making great placements, it also means ensuring legal compliance at every step. For nanny and household staffing agencies, overlooking employment laws can expose both your business and your clients to unnecessary risk. Understanding your legal responsibilities isn’t just about avoiding penalties. It’s about building a trustworthy,...Read More

In today’s fast-paced world, staying competitive means staying efficient. For nanny and household staffing agencies, embracing artificial intelligence (AI) and automation isn’t just a futuristic idea, it’s a practical step toward streamlining operations and delivering exceptional client service. How AI and Automation Are Changing the Game Smart Matching: AI algorithms can analyze detailed data about...Read More

How does SEO work? Firstly, for anyone who hasn’t heard of it before, SEO stands for Search Engine Optimization. When you have a website, it is only ever going to be visible in search engines and AI engines if it is first communicating really clearly with them. That’s where SEO comes in. And the way...Read More

Expanding your nanny placement business is an exciting milestone, but scaling comes with challenges. Growth should never come at the expense of quality, as families and nannies rely on your agency to provide exceptional service and trusted matches. To ensure a smooth expansion while maintaining high standards, consider these key strategies. 1. Document Your Processes...Read More