When it comes to hiring a nanny or household staff member, choosing the right agency partner can make a big difference in your experience and results. As you start your search, you’ll notice that some agencies identify themselves as “local” while others operate “nationwide.” But what do those terms really mean and how should they...Read More

No matter how organized your agency may be, emergencies can and will happen. Whether it’s a last-minute caregiver cancellation, a severe weather event, a health crisis, or a cybersecurity issue, how you respond in those first few hours can make all the difference for your clients, caregivers, and your reputation. The good news? With proactive...Read More

A strong agency does more than fill open roles, it plays a meaningful role in shaping the industry and creating professional opportunities for people from all backgrounds. Building a diverse and inclusive candidate pool isn’t just a matter of optics or compliance, it’s essential to the health, success, and longevity of your agency and the...Read More

Lindsay Rose here! Agency President, Co-Founder of Scout Reference, and someone who has loved this industry for a long time. A few conferences ago, I was sitting behind two experienced, well-respected agency owners, women I deeply admire. They were chatting about industry tools and landed on Scout. And then I heard one of them say,...Read More

Hiring in the household staffing industry means more than making great placements, it also means ensuring legal compliance at every step. For nanny and household staffing agencies, overlooking employment laws can expose both your business and your clients to unnecessary risk. Understanding your legal responsibilities isn’t just about avoiding penalties. It’s about building a trustworthy,...Read More

How does SEO work? Firstly, for anyone who hasn’t heard of it before, SEO stands for Search Engine Optimization. When you have a website, it is only ever going to be visible in search engines and AI engines if it is first communicating really clearly with them. That’s where SEO comes in. And the way...Read More

Expanding your nanny placement business is an exciting milestone, but scaling comes with challenges. Growth should never come at the expense of quality, as families and nannies rely on your agency to provide exceptional service and trusted matches. To ensure a smooth expansion while maintaining high standards, consider these key strategies. 1. Document Your Processes...Read More

In the high-trust world of in-home childcare, knowing exactly who you’re welcoming into a family’s home isn’t just good business—it’s an absolute necessity. As identity fraud rates continue to climb and technology makes deception increasingly sophisticated, nanny agencies face mounting pressure to ensure the individuals they place with families are exactly who they claim to...Read More

Want to cut down on your nanny replacements? One way to do that is to make sure your clients have valid, thorough and accurate employment agreements with their nannies. Having all the details laid out from the beginning of a family’s relationship with their nanny can save headaches and, ultimately, the possibility of your agency...Read More

Picture this: A family hires the perfect nanny through your agency. They’re experienced, professional, and fit seamlessly into their home. But a few months in, something goes wrong—pay issues pop up, tensions rise, and before you know it, the placement falls apart. What happened? DIY payroll mistakes, tax confusion, and legal missteps can unravel even...Read More