Dealing with Discriminatory Requests

Discrimination is real. We all know it exists within our industry. Many, if not most agency owners and staff, have been faced with the difficult task of handling a discriminatory request from a client and/or candidate they’re working with. And trust us, we know it’s hard to know what to say in the moment, how to address discrimination when it hits you right between the eyes when you’re least expecting it, and we’re here to help. Industry veteran and APNA President, Jami Dennis, and APNA’s esteemed attorney, Harry Jones, will tackle some of the most commonly heard discriminatory requests within our industry (and some of the outliers too) and walk you through exactly what you can say, in laymens terms, when someone makes a request they simply cannot make.

Jami is the co-owner of ABC Nannies & Domestics, Inc.—a full-service, boutique placement agency in Colorado—as well as the co-owner of three Jovie franchises based in Denver, Boulder and Fort Collins. Jami has worked in the staffing and recruiting industry, in a variety of capacities, for 20+ years and has spearheaded all divisions of her companies, including backup care, temporary and long-term placements. In 2009, Jami joined the APNA Board and has since served as the Membership Chair, the Conference Chair, Vice President, and most recently the President of the organization.