When S#!% Happens: Healthy Ways To Deal With Fear
We’ve all received ‘that call’: lawsuits, charge-backs, threats, yelling through the phone. Sometimes it’s for a completely valid reason, sometimes it’s for no reason at all, but regardless, you are on the receiving end of a terrifying conversation and the way you handle yourself could drastically affect the outcome: both of the conversation and the future of your business. This panel will feature veteran agency owners and staff members who are no strangers to ‘five alarm fire’ scenarios and feature tips on how to keep your cool, choose your words wisely, and weather the most disastrous situations that could befall your agency.
Kellie Geres, APNA Executive Assistant
admin@theapna.org
See you in Santa Barbara!